Customer Support Specialist Frequently Asked Questions in various Customer Support Specialist job interviews by interviewer. “If I know someone’s anger isn’t really directed at me, I tend to not get very emotionally affected by them taking their frustrations out on me. 15 Customer Service Interview Questions (With Sample Answers) August 20, 2020. Be sure to talk about the ways you took ownership of the call—making every effort to be the customer’s last stop and solve the problem—and the results of those actions. For example, if you applied to this job because you want to help people solve problems, then you should say that to you customer service means helping people solve problems and share a little bit about why that aspect of the role appeals to you. So I’m going to leave you with those as well. Tell me a time (positive or negative) when you had an interaction with a customer support manager, and you were the customer. Are you happy with your career as Customer Support Specialist? Short of inventing a time machine, there’s no guaranteed method, which makes your interview one of the most important tools you have to vet customer service and support candidates. Let me find out for you,’ and take steps to find a solution. I took a minute and listened to them explain their issue, and it turned out that they were a student who was stressed about a project deadline being switched. If you’ve used a related or comparable tool, talk about how you’ve used it, how it’s similar, and the ways in which your experience with it would set you up to succeed. Office support specialist interview questions & answers. “To me, customer service means ensuring that the client or customer has the best experience possible. ... Star Star Star Star Star Current Customer Support Specialist … If you need more job interview materials, you can reference them at the end of this post. Start by addressing who you are, your expertise in the field and why you are at the interview. I knew I had to help them quickly reconnect so that they could complete their assignment on time without added stress. For example, maybe you can talk about when you were a camp counselor and the most fulfilling part of the job was when a camper would come to you with a problem and you’d get to help them think through it and figure out a course of action. You’ve landed a customer service interview. If you’re coming from another public-facing role—like retail or hospitality—you likely have tons of experience interacting with customers and helping to solve their problems. Try to think of several stories to use ahead of time for behavioral interview questions like this one and practice adapting them in response to different kinds of questions. The set of questions are here to ensures that you offer a perfect answer posed to you. I decided to call the soup kitchen and not only did they have extra tables, but they were also able to send them over in the van they used to pick up donations. It was a little like a roller coaster ride. That should be in your answer. Be sure to think about how you’d respond to each of the questions above and recall a few stories that really exemplify your customer service skills. When interviewing Support Specialist candidates, look for individuals with excellent analytical and problem-solving abilities. Post this Customer Support Specialist job description template on job boards and careers pages to attract qualified candidates. If you have experience with these programs, be prepared to talk about what you know and how you’ve used them. If you’re interviewing for an entry-level customer service position, you’re less likely to be asked this question. I was voted Most Outgoing at my last job and small talk is one of my talents.”. They want to know that you won’t snap at a customer and that you won’t burn out. Once you think of a scenario, try to use the STAR method (Situation, Task, Action, Result) to structure your answer in a concise way that makes your achievements clear to an interviewer. Support Specialists, also known as Technical Support Specialists, work for an organization to resolve all their IT issues, or work at a help desk to resolve individual customer issues. For example, maybe you answered the phones at your last job working the front desk somewhere or sent text messages (and responded to them) as a volunteer for a nonprofit group. The range of customer service roles available is huge. It’s about why you want this customer service job. I especially enjoy when I get to help a customer find a solution they didn’t even realize was possible—one that makes them happy and keeps them as a satisfied customer.”. 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