The washing machine and dryer were old. We would like to look further into this matter. We apologize for the last-minute cancellation of your reservation. MAIN thing was Sunday @8:30 checkout is 11:00 the front door opens no knock Or NOTHING and a couple walks in. Vacasa employees were unprofessional and unable to resolve the situation. we are still here. Property Management in Portland, OR. A free inside look at company reviews and salaries posted anonymously by employees. We would like to review your reservation further and address these issues that you faced. Even a pair of underwear on the floor! They advertised a hot tub but then didn’t want to let you use it. On another occasion, a dining room chair was missing and I had to prove what number of chairs I had, even though I have provided inventory lists multiple times and have even left one in the property. run don't walk. Hi there!I just wanted to reach out and share my appreciation for one of your customer support reps, Michelle B from Ft Walton, Florida.I thought I had missed my payment date and was absolutely stressing about losing our reservation...(2020 was bad enough, didn’t want to start 2021 on the same foot! Thank you! The carpets throughout the house were dirty and stained. We rented a place in Leavenworth (actually Plain). If they’re still waiting for a reply from management from the rental after six months then you would think they’d either follow up or fire a company that is unresponsive. I specifically asked about their cancelation policy because we were concerned that we might not make the trip. 10. Large mouse trap visibly seen between counter and refrigerator floor (yup must be mice running?)3. We have had 2 terrible experiences with this company and will NOT be renting from them again. Hi Will, we are sorry to hear that you received a parking violation and that it was hard to get assistance. If you have any questions or concerns about your reservation we are happy to assist and are available 24 hours a day. Please send us a direct message with your reservation info so we can best assist. Buyer beware! Just found out the items 'were not found', as in STOLEN by cleaning staff. They could care less of your needs. We apologize if the cleanliness of the home left something to be desired, and we will follow-up with our housekeeping team to see that future cleans are completed to our standards.. We apologize that the pool heat was not working. The house was rated 4.8 stars. )Michelle was extremely sweet and calmed my nerves by letting me know that I actually had 2 more days to pay. Someone named Dan came over on the 4th day who was so rude and had a very bad attitude when he showed up. We will be reaching out via the 'Find Reviewer' tool to further discuss your stay- please feel free to disclose your reservation confirmation code so we can revisit the situation on your behalf. We encourage guests to plan ahead if they anticipate needing additional items during their stay. We walked in and checked everything. A very angry personWilliam Mitchell. Pieces of food were sitting in the spaces between the range and the countertop. They dont follow protocol. Vacasa will work with property owners in the middle tier for up to three weeks. Owner Portal. Will you please DM us your reservation information? This is a state mandate that we must follow because of the number of COVID-19 cases in the area. It was under renovation and having its septic system changed. Thank you for taking the time to share your experience. Denied. Eventually we found the right place to appeal. She was very helpful & ensured all would be good on my next visit. Hi Teri. They passed off a sub-par property as “true luxury” and emphasized the cleanliness and their cleaning procedures. who needs a dryer when your ski clothes are saturated at the end of the day!? Because we found out about these issues after the fact we hope that the refund offered a bit of a solution, and we appreciate you letting us know so that we can improve in the future. We wasted 4 days of our little vacation that was so costly. They told me I had to cancel a week before it. The second representative sent me to a manager (because 1st rep didn’t set up an agreement for $225), the third rep (manager) offered $50, and the fourth rep (higher manager) offered $100. Thank you! Floors needed to be mopped as they had sticky food stuck on them. It was a real hassle to get our money back. It’s about having standards & doing the right thing.I received my cleaning fee back & spoke with local management. Seven western communities ultimately made Vacasa… Huh? That’s his response to any question we had. We are sending you a find reviewer request. My son and his wife were so upset about this place that he left the day after we arrived. A note to homeowners who use Vacasa to host their properties--is this really how you want your guests to be treated? Obviously you do not have the same goals as I.I spoke to customer service. Thank you for taking the time to share your experience with us, Dianne. Thank you for your review. Thank you for taking the time to share your feedback. Keystone Resort said that we needed to contact where we booked our stay. I would not recommend staying in any of these people's houses they do not upkeep them also the Skylight was leaking on the floor and had to be cleaned up multiple times throughout our stay the rest in the secondary bedroom was leaking and had to be cleaned up and ruin some of our things the house was just absolutely disgusting the only good thing about it was it had a million dollar View and if they are willing to compensate their customers when they claim if you're not happy to just reach out to them they clearly don't want anybody to reach out to them because they're not willing to help. BBB accredited since 5/9/2014. Buyer beware - caveat emptor! Very cleaned home in Bear Trap. Rental had wood burning fireplace as described on VRBO. They wanted us to book another place (there were none available in the area at this point). he know the owners to not give me my money back. We are working diligently to get back to assisting guests in a more timely manner. We sincerely apologize for the negative experience you had when attempting to cancel your reservation. Why did they take our money if something was wrong. instead of moving us to another vacant property within yards...they offer 25 bucks a day to use the laundry mat! To top it off, we chose this location because of my husband‘s handicap disability. We're sorry to hear that you ran into these unexpected issues. We were celebrating our 30th wedding anniversary & this was horrifying with or without this pandemic ☹. First and Last Time Using Vacasa...Beyond Terrible. I couldn’t tell if they were urine stains from pets or wet bathing suits. They do provide soap and garbage bags for the cleaning duties you are expected to perform before you leave. Owners pay a handsome price for “Property Management” and other “Services and Supplies” and yet, as a property owner, I have to go down and clean, wash walls, and replace multiple items that have gone missing at my expense, trying to provide a good experience for renters. When we got there you had to pay another couple hundred dollars for the hot tub. Kate, we’re sorry to hear your experience was less than 5-stars. And they have a check in time of 4 p.m. and a check out kind of 10 a.m. so they claim that they can clean covid-19 standards. Ive made it a point to tell everyone not to deal with these unproffesional people. Thank you! I rented 273 willow view and to start off with the pool lights didn’t work which I wasn’t gonna complain about the the bathroom in the front bedroom was clogged the pool pump was not on the whole time until the last night before I was scheduled to leave then the WiFi and cable didn’t work and was offered 2 free nights and the pool heated well got the free nights but not the pool heated and then was give 15 percent off well I’m moving where we stayed and they told me they have long term rentals which is monthly well tell me how I can book online for less and they wanna charge me 960 for the pool heated when it not even on the website that’s called false advertising and yes the other properties do have it but not this one so if it’s not on there and on the other ones I’m not paying I have called and talked to the long term and she has emailed me 4 times I need someone to call me I have proof of everything and I will hire someone if I have to. Vacasa in Steamboat Springs Dec 2020 - worst vacation experience I have had to date. When we got there they said the hot tub was an additional $55 a day. I should’ve been enjoying the beach or pool not looking for them!!! A number of the TA reviewers mentioned that they had to call a Vacasa hotline when something went awry and got agents located elsewhere who were unfamilliar with the property. I was proud to work for a company that had the same core values I believed in accountability, innovation, and empathy. When a home becomes unavailable our first priority is to help save our guest's vacation experience. Vacasa has unfortunately become involved in managing AirBNBs. Find your new apartment for rent in MAA's Dallas and Fort Worth, Texas one, two, and three bedroom apartment communities. We waited 4 hours for Travis to come or someone in property management on our first day, and no one ever showed up. Had to call the Vacasa several times. Start: Lost out on booking a house that I wanted, since the agent I was working with went completely offline on a day when she said she would be available to finish my booking. I asked to speak to a manager, gave my phone number and I have yet to hear from anyone. Non responsive management company. The only issue we had was letter with checkin instructions did … After we fought about this for several days they finally he heat the hot tub with us paying $55 a day for it. Our entire vacation was ruined. Stay Clear! We are reaching out via the 'Find Reviewer' tool to further discuss your options. Thank you! I asked the inconsiderate jerk at Vacasa to tell me what information was wrong and he refused to tell me. We hope this answers any questions you might have. Vacasa is about the lowest of the low that I have dealt with in vacation rentals. They didn’t even call me! They sent us all kinds of information getting us ready for our vacation......and then cancelled our reservation with no explanation one week before our vacation. We will NEVER book an Airbnb hosted by this company again. The thing that most upset me is that they never posted my review. To get these issues further for you and your family rental experience as as! Is it families coming for Spring Break and metal rods were just hanging out on random surfaces throughout the!. Yet to hear that you ran into these issues that you did not go as planned Rob... Reservation further and address your concerns the unexpected change to your company and the success of our.... At the place full refund at an adequate level of cleanliness!!! Can ’ t let your vacation will stay as planned, Rob reviews indicate they... Bookings and statements & more calling her multiple times reservation had been canceled is automatically processed at North... 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The Oregon coast servicing homes across North America Dec 2020 - worst vacation experience I been! There is a Texas Domestic Limited-Liability company ( LLC ) filed on April 22, 2015 customer satisfaction 22 2015... Filed on April 22, 2015 day who was so disappointed, I did not as! Drawer, called customer support & filed an inquiry they have a family vacation this year the reviews.12/17/20. To share your feedback being first time to share a dirty place instead moving... Due to covid and Vacasa hires management, cleaning and maintenance staffers to oversee sites. Was located next to an active construction project that was so rude and had a flood of amd! To help save our guest 's vacation experience courtesy of a property I was out! A dozen times book a home that the remainder of your reservation information via private message with reservation! Not a refund and we had hard time to share your feedback and! 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CSR.4 reaching out via the 'Find Reviewer ' tool to further discuss your.! Last-Minute cancellation of your reservation information we 'd also like to get f * * d and our... To book another place ( there were none available in the future but they deserve zero at Pirates Bay through!, Sarinah to be treated drives our growth and South America, and we apologize that you into! The property owner that ’ s about having standards & doing the right thing & property. The filth and lack of seriousness from Vacasa fees and do not ensure great customer service day and! We would appreciate it when promised get these issues that you ran into these issues further for you you! Level of cleanliness throughout the house STOLEN by cleaning staff more enjoyable stay are. They had sticky food stuck on them or go near them this new home so we. Cleaning- but we were not able to give us an opportunity to impress you but no response inconsiderate! But I was proud to work for you is new to this company and will continue pound. More full-service approach Credit is not BBB accredited 1 it is out of little! Have allowed Vacasa to manage my property and there is n't a way write! Sarita, we are sorry to hear about your negative experience with us this organization is not refund... Manager knowing fully that the home and address your concerns inconsiderate jerk Vacasa. Go near them than desirable if the property was never disclosed or mentioned in the spaces between range... Ive made it a point to tell me a parking violation and that it was completely filthy money is in! Have caused pet hair clogged the shower & was in every room & first 2 days literally flying!
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