So how do you defect a seller in this instance? Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case." There USED to be a direct link to report a seller for non-performance hidden away as part of the site map. Proof of refund: If the buyer closes the dispute in My eBay, indicating that the dispute is resolved, it will be treated as an acceptable proof of resolution. Buyers email with complete header and footer stating that the complaint has been resolved. Selling Manager Pro is a paid subscription service for Basic Store subscribers and a free service for Premium or higher Store subscribers which includes additional features for higher volume sellers. We always want to ensure buyers have a great experience on eBay. When you sue for breach of contract, you can generally sue for money compensation. eBay Top-rated Sellers. Document all refund proofs like copy of the cheque/demand draft, emails from PayPal or PaisaPay confirming the refund to the buyer. eBay’s mission is to connect shoppers with the most relevant items / sellers for them. I currently have and have had an eBay business account for a long time. Transaction defect rates and cases closed without seller resolution One of the key seller performance measures is your … When you list an item on eBay, and a buyer bids for and wins the item, you and the buyer enter into a contract. If you've had 400 or more transactions in the last three months, you're evaluated over that three-month period. If you become a Top-rated Sellers your listings will appear higher up in search results, but there are additional requirements; you need to have at least 100 sales transactions, £1,000 total sales, be registered as a business seller and have been an active eBay … The number of cases closed without resolution is an important indicator of how well a seller may be meeting buyer expectations on eBay, and is a measure of overall seller performance. Buyers won't see your defect rate. Over a quarter of the top 1,000 eBay sellers are Chinese traders selling to the US, Europe and Australia. 9883 Members Online Right Now . The following are considered as Seller Non Performance complaints and they will need to be resolved: How will you be informed about Seller Non Performance? Depending on the nature of the complaint, you will need to provide certain documents or complete specific actions. You can get more information on cases that impact seller performance. eBay Senior Vice President of Auctions Philipp Justus posted on the eBay Announcement on August 13th a message entitled, "Understanding eBay's Seller Non-Performance Policy Enforcement." Follow-up comments of complaint marked as Resolved after the dispute is opened. There are other consequences listed in our full policy below. To handle this, you will need to follow up on feedback comments from the buyer: Proof acceptable in case of SNAD complaints In the meantime, we’ll automatically remove any late deliveries you might incur when using these services, as long as you’ve uploaded the tracking number to My eBay. Keep in mind, too, that if you don't meet buyers' expectations, it can lead to: The transaction defect rate is the percentage of your transactions that have one or more of the following defects: To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. The Seller Performance Numbers box shows a summary of your current detailed seller ratings (if you have received 10 or more such ratings) along with details on your low ratings (1 and 2-star scores). A case closed without seller resolution is any case the seller is unable to resolve with the buyer prior to the buyer asking us to step in and help with a request, or escalating a case to PayPal for review, and eBay or PayPal determines the seller is responsible. Leave follow-up comments against INR/SNAD Feedback. If you don't meet the minimum performance standards, we may put limits on your selling activity or lower your search placement until your performance improves. Nary a problem in more than 25 years of selling! To measure your overall performance accurately, we look at your performance as a whole. However, in some circumstances you can sue for “specific performance,” which means the judge orders the seller to actually go through with the contract and transfer the property to you. We evaluate your performance every month. If your account doesn't meet our minimum seller performance standards for the US in the evaluation on the 20th of the month, you'll be charged an additional 5% on the standard final value fees applicable to sales in the following calendar month. Learn more about our global seller performance standards. Significantly Not As Described (SNAD) Disputes, Complete address of the buyer which matches the buyer’s registration and/or shipping address. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible. To help ensure this, we’ve put in place minimum performance standards for areas within a seller’s control, such as handling time and prompt problem resolution. Try 30-day listings for a few months and give buyers time to find your listing. If your account doesn't meet the standards, you: Note: We monitor eBay.com for sellers who may be creating poor buying experiences at higher rates, in shorter timeframes, or in different areas than other sellers, according to these standards. In case of a partial refund, you need to provide supporting evidence in the form of an email from the buyer with header and footer agreeing for partial refund, along with refund proof. It is totally unfair that buyers MUST go through with the transaction or face losing their account while sellers can cancel for no reason at all with only a demerit against their name. New eBay sellers often throw in the towel when their items don't sell right away. Only your transactions with US buyers count toward your seller performance rating on eBay.com. If your eBay business has provided an ABN to eBay as part of registering for managed payments, we won't add GST to your eBay fees. The first month of your subscription is prorated based on your sign up date. If the buyer changes their mind about an eBay sale after the auction has ended, they can contact the seller and ask them to cancel the transaction. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end. As a legitimate seller, you want sellers like me (not today….in my early days) suspended from selling on eBay. The Seller Dashboard is returned for the user identified by the user token you pass in the request. This quarterly update includes what’s new … As a seller, you're responsible for regularly reviewing and complying with eBay's selling policies, and for meeting your obligations as set out in our User Agreement. eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. If there's no tracking available, we'll check with your buyer. Ship items on time, within your specified handling time, Manage inventory and keep items well stocked, Charge reasonable shipping and handling costs, Specify shipping costs and handling time in the listing. This amount covers 1 or 2 oz., about 3 postcards, maybe even 4. Transactions that you do not honor are considered as Seller Non Performance and may lead to a Seller Warning and/or Suspension. To help ensure this, we've put in place minimum performance standards for areas within a seller's control, such as handling time and prompt problem resolution. Keep in mind that buyers still see your feedback rating and all 4 detailed seller ratings. You can keep track of your performance against these standards through your Seller Standards Dashboard - opens in new window or tab, and our full policy guidelines below provide additional details about how your performance is calculated. We want you to be a high performing seller so please view your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. For refund by money order: A copy of the front of the money order and, preferably, an accompanying tracking number. eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. Approach any alternate dispute resolution forum, if you aren’t able to close the case by communicating with the buyer. 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